Through the Service we collect “ Non-Personal Information ” and “ Personal Information .” Non-Personal Information includes information that cannot be used to personally identify you, such as your IP address, information about your device, anonymous usage data, general demographic information we may collect, preferences you submit and preferences that are generated based on the data you submit. Personal Information includes information that can be linked to a specific individual, such as a name, address, phone number, payment information, email address, login information for third party sites and other information which you submit to us through the Service.
When you create an Account using the Services, we will ask you to provide us with your phone number. When using the Services you can elect to provide us with your email address, first name, last name, address, and photos of yourself. In addition, if you want to be able to purchase products via the Services, our third party payment processor will also collect your credit card information, billing address, email address, first name, last name and shipping address.
In connection with your use of the Service, we will obtain information about the device you use to access the Service, including without limitation the hardware model, operating system and version, browser type, mobile network information and IP address. If the App crashes or experiences other errors, we will receive diagnostic information from your device that will help us to identify and fix errors in our software. We may also collect information about the location of your device depending on the permissions you have set on your device.
We also use “pixel tags” (also referred to as clear gifs or web beacons). Pixel Tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of web users. In contrast to cookies, which are stored on a user’s device, pixel tags are embedded invisibly in web pages. Pixel tags also allow us to tell whether e-mails we send to users have been opened to ensure that we are sending only messages that are of interest to our users.
We are committed to complying with all aspects of the Children’s Online Privacy Protection Act (“ COPPA ”). We do not knowingly collect or solicit Personally Information from anyone under the age of 13 or knowingly allow such persons to register an Account on our Services. If you are under 13, you may not attempt to use or register an Account on our Service or otherwise send any Personally Information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected Personally Information from a child under the age of 13, we will use commercially reasonable efforts to promptly delete that information. If you believe that we might have any information from or about a child under the age of 13, please send a detailed message to email@example.com.
Personal Information you provide to us is used to help us communicate with you and to provide you with the Service. For example, we use Personal Information to: (i) register and service your Account, (ii) solicit feedback and respond to your questions, (iii) provide technical support, (iv) inform you about products, promotional offers, contests and events, (v) enhance our data security and fraud prevention capabilities, and (vi) create aggregated statistical data. We may also share your Personal Information with our third party service providers (e.g., payment processors, hosting or web service providers, software developers, etc.) in order to allow them to provide services to us with respect to the Service. If you elect to purchase products from Brands or Retailers on the Services, we will transmit Personal Information to such Brands and Retailers as necessary in order to allow them to process your transaction. We have mechanisms in place to ensure that any third parties with whom we share your Personal Information maintain the confidentiality and security of that information. These third parties are prohibited from using your Personal Information for any purpose other than to provide assistance to the Services. We will not sell or rent your Personal Information to third parties.
We will retain the Personal Information you provide us, or that is generated or collected automatically, for as long as is necessary to provide the Service to you. We will retain the Non-Personal Information in anonymized and aggregated form indefinitely. You may also contact us at firstname.lastname@example.org and request deletion of your information at any time.
We may provide links on the Services to third party websites, such as sites operated by Brands, Retailers, service providers or merchants. If you follow links to sites not affiliated or controlled by Spiral Fitness, you should review the privacy and security policies and other terms and conditions of such sites. Spiral Fitness does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
You may access, update, or remove any Personal Information we have collected about you through the Services or by contacting us at email@example.com . We may require additional information from you to allow us to confirm your identity. We also may not remove your Personal Information if it is published by another user in any video or comment on our Services to the extent your information was publicly posted.
If you’d prefer not to receive information about products, promotional offers, contests and events from us via email, you may opt out by using the “unsubscribe” feature on such emails. However, we still require a working email address to be on file with your account in order to use the Services.
You can choose whether or not to allow the Services to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Services may then be inaccessible or not function properly.
If you are a California resident, you may choose to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes or choose to opt out of such disclosure. To make a request or to opt out at any time, please contact us at firstname.lastname@example.org.
Spiral Fitness and our service providers implement security measures designed to protect your information from unauthorized access, disclosure or accidental loss or destruction of Non-Personal Information and Personal Information. We utilize appropriate physical, technical and administrative safeguards designed to protect the information we collect from or about our users. However, please be aware that no method of transmitting data over the internet and no method of electronic data storage is 100% secure, and we are unable to guarantee the absolute security of the Personal Information we have collected from you. Our databases are located within the United States. If you access our Services from outside the United States, you consent to the transfer, processing, and storage of that data in the United States.